Implementation Approach

Unlike our cutting-edge solutions, our deployment approach for AI agents for larger businesses and corporates represents the culmination of decades of experience delivering technology to businesses across the UK.

1. Mobilisation and Discovery

We start every voice agent implementation with clear alignment — mapping your goals, processes, and success measures to ensure a confident foundation for delivery.

2. Configuration and Integration

Our AI voice integration process configures, connects, and secures every component so your AI solution integrates seamlessly with existing systems and workflows.

3. Testing and Go-Live Preparation

We rigorously test every scenario to guarantee performance, compliance, and resilience before your service goes live.

4. Go-Live and Hypercare Support

We stay hands-on through launch, monitoring performance in real time and fine-tuning daily to ensure a smooth transition.

5. Ongoing Account Management

Your dedicated account manager provides consistent partnership, regular reviews, and proactive service improvements.

6. Performance Reporting and Continuous Improvement

Transparent reporting and live analytics keep you informed while driving ongoing optimisation and measurable value.

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Mobilisation and Discovery

Every project starts with understanding. Once appointed, we hold a Discovery Workshop with your team to:

Confirm the scope, key objectives, and escalation processes
Map customer journeys and data flows
Agree success measures and reporting requirements

This early alignment ensures our AI voice agents, integrations, and reporting tools are configured precisely to your service needs.

A dedicated Implementation Manager acts as your single point of contact from start to finish — ensuring clear accountability and rapid progress.

Configuration and Integration

Once discovery is complete, we configure and integrate your solution using our Flowsight platform.

This stage covers:

AI agent training based on your processes, tone, and terminology
Secure connections to your telephony, CRM, or scheduling systems
Implementation of real-time dashboards for call performance, sentiment, and reporting
Security validation, data protection compliance, and test environment setup

Because our platform and infrastructure are cloud-native, most integrations can be completed without disruption to your existing systems.

Testing and Go-Live Preparation

Before go-live, we run a structured parallel testing phase — simulating real scenarios to validate performance, compliance, and resilience.

Together, we’ll test:

Call routing and escalation accuracy
Performance against key metrics (speed to answer, handling time, customer satisfaction)
Security and disaster-recovery readiness

A formal go/no-go review with your stakeholders ensures everything is ready for launch.

Ongoing Account Management

Once the service transitions to business-as-usual, your Account Manager remains your main point of contact.

They oversee:

Quarterly service reviews covering KPIs, risks, and opportunities for improvement
Change management for any new requirements
Continuous monitoring of system health and customer experience

This structure gives you a consistent partner who understands your operation and can adapt the service as your needs evolve.

Performance Reporting and Continuous Improvement

We believe performance should be measurable and visible.

Our real-time dashboards and scheduled reports track all key metrics, including:

Call volumes and handling times
First-call resolution rates
Customer sentiment and satisfaction trends
System uptime and incident response times

Reports can be accessed securely online or shared automatically to your preferred schedule.

We use this insight to identify trends, address any emerging risks, and continually improve the service.

Why Our Method Works

Our delivery model combines the discipline of IT service management with the agility of AI innovation:

Structured where it matters — to manage risk and ensure compliance
Flexible where it counts — to tailor every implementation to your environment
Transparent throughout — with open communication, measurable results, and clear ownership

With scotsphere AI, you’re not just getting technology — you’re gaining a partner who takes accountability for delivery, performance, and customer experience.

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