How we do it
We provide conversational AI solutions that work smoothly with your existing business systems. Our architecture—built on telephony, AI voice capabilities, knowledge management, API integrations, analytics, and low-code automation—enables businesses to deliver quality customer experiences consistently and for us to deploy them very quickly.
Telephony and Messaging Integration
Our platform features a comprehensive telephony and messaging system supporting voice calls, SMS, and messaging services including the like of WhatsApp and Slack.
This enables businesses to connect with customers through their preferred communication channels.
The integration handles both inbound and outbound communications, facilitating timely engagement and better customer experiences.
AI-Powered Voice Interactions
We integrate conversational AI technology to improve voice-based exchanges. This system interprets spoken language, enabling fluid conversations between users and AI agents.
Using dedicated API connections to low latency voice processing services, it provides prompt responses and coherent user experiences, making interactions more contextual and effective.
Human-Like Speech for Natural Conversations
To enhance the clarity and expressiveness of AI-generated speech, our solution incorporates industry-leading text-to-speech capabilities.
This technology delivers highly natural and human-like voice synthesis,
supporting multiple languages and voice styles to cater to diverse customer
needs.
Whether engaging in casual conversation or delivering complex responses, the AI agent ensures clarity, warmth, and professionalism in every interaction.
Knowledge-Driven Interactions
A key component of our platform a dynamic knowledge base, which aggregates and structures information from various sources, including FAQs, product documentation, websites and customer records. This allows AI agents to retrieve relevant details quickly and accurately when responding to customer inquiries. Additionally, these knowledge bases can be programmed to query dynamic data sources, such as CRM systems or proprietary databases, ensuring that the AI agent delivers real-time, personalized responses.
By leveraging this structured knowledge, businesses can provide their customers with instant, precise answers while ensuring consistency in communication across all interactions.
API-Enabled Integration with Business Systems
Our platform connects with external business systems for real-time data access and management. When receiving a call, the AI agent can access the caller's customer profile, enabling personalized service. Integrations include:
CRM Systems – Access and update customer profiles in systems like Oracle Fusion Cloud or Microsoft Dynamics 365
Order/Inventory Management – Provide updates on order status and product availability
Billing/Payment Platforms – Handle invoice questions and process payments
Scheduling Tools – Manage appointments and deliver reminders
Call Analysis for Continuous Improvement
To ensure ongoing enhancement of AI agent performance, our platform incorporates powerful call analysis tools.
AI-Based Call Evaluation – A native assessment model utilizes a large language model (LLM) as a judge to evaluate conversation effectiveness. This system provides structured feedback on AI-generated responses, helping refine conversation flow and accuracy.
External Call Analysis Tools track interaction patterns, assess customer sentiment, and generate insights for optimization. These tools offer a detailed view of caller journeys, highlighting areas for improvement and identifying opportunities for better engagement.
By continuously monitoring and refining AI interactions, businesses can ensure high-quality, reliable customer service.
Workflow Automation with Low-Code/No-Code Integration
Our low-code / no-code automation tools connect AI agents with third-party applications, enabling:
CRM Data Synchronization – Syncing customer data between systems like Oracle Fusion Cloud and Microsoft Dynamics
Multi-Channel Marketing – Triggering email follow-ups in Mailchimp or creating customer segments in HubSpot
Support Ticket Management – Generating cases in Zendesk or follow-up tasks in Salesforce Service Cloud
Process Automation – Sending conversation summaries to Slack or creating project tasks in Asana
Read Our Blog Posts
Why Scottish SMEs Are Turning to Voice AI to Unlock Growth in 2025
If 2024 was the year AI entered everyday business vocabulary, 2025 is the year it starts delivering on its promise — especially for small and midsize enterprises across Scotland.
Scottish SMEs are increasingly recognising that artificial intelligence isn’t just for big tech players or Silicon Valley scale-ups. In fact, it’s the smallest businesses — from independent legal practices and local salons to mobile tradespeople — that stand to benefit most from automation, particularly when it comes to client communications.
And this is exactly where voice AI is starting to gain ground.
In a recent feature for The Scotsman, we explored how productivity gains and reduced admin are top of mind for small business owners. As one salon owner in Edinburgh put it:
“We’re not looking to replace people — we’re trying to keep the doors open without burning out.”
That sentiment is echoed by the team behind scotsphere AI, a Scottish startup building intelligent voice agents for small businesses that never stop working.
Their mission?
To bring enterprise-level AI technology — previously reserved for call centres and large organisations — into the hands of small, service-based businesses across the UK.
Founder Antony Slack puts it plainly:
“If a client calls your business and gets voicemail, they’re not waiting. They’re already calling your competitor. Our voice agents pick up, understand the enquiry, and book appointments or log the lead instantly. No staff distraction. No missed revenue.”
But scotsphere AI isn’t offering bots or glorified voicemail. Their system uses agentic AI, meaning it’s adaptive, conversational, and integrates with calendars, CRMs, and booking systems — even for solo operators. The goal is simple: replace friction with flow.
And the timing couldn’t be better.
Recent analysis shows that over 60% of inbound leads to small businesses occur during business hours — when owners are often busy serving existing customers. That’s thousands of potential clients lost every day to missed calls. In high-trust sectors like legal services or wellness, that first impression counts more than ever.
The team at scotsphere AI believes the solution lies in voice-first automation that’s built for humans, not just data pipelines. And that means using a voice interface that sounds natural, adapts, and resolves queries — not one that frustrates or confuses.
The company is currently running an Early Access Programme (free for up to 90 days) for small businesses looking to test the technology with no setup fees or long-term commitments. As part of the pilot, they’re working closely with their first clients to shape the product around real-world needs and workflows.
It’s a collaborative approach to innovation — one rooted in Scottish values of accessibility, transparency, and practicality.
As the AI wave continues to ripple through every sector, Scottish SMEs now have the opportunity not just to keep up, but to lead — by adopting solutions that protect their time, delight their customers, and turn every call into a client.
Interested in joining the Early Access Programme?
Visit www.scotsphere.ai or message the team directly to find out more.
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